Refund Policy
We carefully package our shipments and inspect each order before it leaves our building. In the event that you do need to return an item, we strive to make returns as simple and painless as possible.
The process for returning an item varies depending on the reason for return:
Received the Wrong Item:
We guarantee the accuracy of our deliveries. If you've received an item other than what you've ordered, we will ship you the correct item at no additional cost.
The steps to process a return are:
Contact us at info@rosyskinessentials.com within 3 days of received delivery and request a Return Authorization. Please provide your name, address and order number. We will respond and provide you a Pre-Authorized Shipping Label that can be used to return the merchandise. We will then arrange the shipment of the new item.
Item Was Damaged:
Products are free of damage and breakage when your order is shipped from our location. Although RosySkin Essentials products are packaged very carefully, damages can sometimes occur in transit.
If you've received a damaged item, please contact us immediately within 3 business days of received delivery. Be sure to save all contents, including packaging, for USPS or UPS to investigate. RosySkin Essentials will then submit a claim to the carrier for their investigation. Replacement items will be shipped as soon as the claim process is resolved. The investigation may take up to two business weeks to complete.
Other Reason:
We will accept returns as long as the merchandise is in sellable condition and is in the original manufacturer packaging.
The steps to process a return are:
Contact us at info@rosyskinessentials.com within 3 business days of received delivery and inform us of your reason for wanting to return the item. Indicate if you would like a credit, refund or exchange. Please also provide your name, address and order number.
Ship the item(s) back to us within 10 business days at: RosySkin Essentials , 110544 fieldstone cir. Chaska Minnesota 55318. Note that you will be responsible for the cost of return shipping.
We will process your return upon receipt of the item.se also provide your name, address and order number.
Ship the item(s) back to us within 10 business days at: RosySkin Essentials, 110544 fieldstone cir. Chaska Minnesota 55318. Note that you will be responsible for the cost of return shipping.
We will process your return upon receipt of the item.
Delivered item but not in the mailbox or house premises:
WE ARE NOT RESPONSIBLE for any lost or stolen packages that are marked as delivered.
if in case this happens, you ( the buyer ) needs to coordinate with the mailman that do the delivery in your area in order to make a search for the lost package.
